Dndgen

1. Overview

At Dndgen, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Free Trial Period

We offer a 7-day free trial on eligible subscription plans. During this period:

You can cancel at any time without being charged
Full access to all plan features is included
No credit card charges occur until after the trial ends
You will receive a reminder before the trial expires

3. Subscription Cancellation

You may cancel your subscription at any time:

Cancel through your account settings or billing portal
Access continues until the end of your current billing period
No further charges will be made after cancellation
Your content remains accessible during the paid period

4. Refund Eligibility

Refunds may be issued in the following circumstances:

Service Issues: If the service is unavailable or non-functional for an extended period
Billing Errors: If you were charged incorrectly due to a technical error
First-Time Subscribers: Within 7 days of your first paid subscription (not including trial periods)
Unauthorized Charges: If charges were made without your authorization

5. Non-Refundable Circumstances

Refunds are generally not provided for:

Change of mind after the refund period
Partial months or unused subscription time
Service dissatisfaction after the trial period
Account termination for Terms of Service violations
Failure to cancel before renewal

6. How to Request a Refund

To request a refund:

Contact us through our contact page
Include your account email and reason for the refund request
Provide any relevant details about the issue
We will respond within 2-3 business days

7. Refund Processing

If your refund is approved:

Refunds are processed through the original payment method
Processing typically takes 5-10 business days
You will receive a confirmation email when processed
Bank processing times may vary

8. Disputed Charges

If you dispute a charge with your bank or card issuer:

Please contact us first to resolve the issue
Chargebacks may result in account suspension
We will work with you to address billing concerns

9. Promotional Credits

Promotional credits, discounts, or special offers:

Are non-refundable and non-transferable
Cannot be exchanged for cash
May have expiration dates or usage restrictions

10. Gaming Group Plans

For shared Gaming Group subscriptions:

Refunds must be requested by the group administrator
Split billing refunds are handled proportionally
Individual members cannot request refunds independently

11. Service Changes

If we make significant changes to our service or pricing:

Existing subscribers maintain their current pricing
You may cancel if you disagree with changes
Refunds may be available on a case-by-case basis

12. Fair Use Policy

We reserve the right to deny refund requests that appear to abuse our refund policy, including:

Repeated refund requests from the same user
Requesting refunds after extensive service usage
Fraudulent or bad faith requests

13. Policy Changes

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the service constitutes acceptance of the updated policy.

14. Contact Us

For refund requests or questions about this policy, please contact us at our contact page.